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How Do I Get My Callback from Air Canada?

How Do I Get My Callback from Air Canada?

At times, you may be stuck with issues at Air Canada when you are going with any services provided by the airlines. You can get to the Air Canada Call back facility to avail of the help in realtime from the customer service team of Air Canada. You can get on to call process for help, but if the hold time is long, you can get to contact the team through their call back process. To request a callback from Air Canada, you can follow the methods given below.  

Request a Callback from Air Canada Through call 

If the hold time is more than expected, then you can get to request a callback from Air Canada from the customer service team by dialling 1-838-247-2262 (Toll-Free) or 1 (888) 247-2262. To get to the callback option, you may go through the call process, and to get on a call, you can follow the given steps: 

  • Give a call to the Air Canada number 1-838-247-2262, 1 (888) 247-2262 
  • Now, also follow the IVR instructions and get onto the call with a representative. 
  • The IVR process is as follows: 
  • Press 1 to continue in English. 
  • Press 2 to change the language. 
  • Press 3 to book new trips. 
  • Press 4 to manage your booking. 
  • Press 5 to cancel the booking. 
  • Press 9 to talk with a representative. 
  • Then after pressing 9, you will have to wait in line for someone to help you with your issue. 
  • If the hold time is long, skip to wait and press 0, which will take you back to IVR again. Now you will get an option for a callback. Choose the same and request a callback.  


Other than calling the customer support team, you can choose to email your request for a callback. Write your query in all the details and email it to the registered mailing address of the Air Canada customer service team. You should not forget to add your contact details and the documents that can support your query. You may attach the screenshots amd screen recordings that will act as support for the issue raised. It will help the customer service team to understand your better and avail you of the required help. On the call back from the team, there will be no hold time and not many questions to answer. The agent from the team that calls you back will provide you with a solution to your issue. After the call, you will receive a feedback message from the airlines over SMS and email to your registered phone number and email address regarding the get callback from Air Canada. Make sure that you revert to it. 

Callback request form .

You may also choose to fill in the callback request form to get a call back from the team. To get to the form, you can follow the following procedures: 

  • Skim through the official website of Air Canada. 
  • After getting on to the official webpage, reach out to the contact support page from the contact section. 
  • This will forward you to a new page. On the new page, scroll down to contact options and click on the other query option. 
  • Then, select the preferred query type from the query types and click on proceed. 
  • This will give a drop-down of various options, and then choose the callback form. 
  • Fill the form. Provide the required information such as contact details, query details, travel details, etc. 
  • You will receive confirmation email for placed callback request. 

Social Media 

To request a callback, you can also reach out to the airline's social media platforms and message them on their social media handles. You will get a reversion from their teams. You can also choose fill the contact forms. 

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