• EN

    Change Country & Currency

How do I contact Scandinavian Airlines?

If you have booked a Scandinavian Airlines flight ticket to your destination, but you are not aware of the COVID-related traveling policies of the Scandinavian airline and want to know which tests are essential for your journey, then you can contact their customer care services and obtain the relevant information. There are several ways to reach SAS customer service; a detailed description is given below. \

How do I reach SAS customer service?

To reach Scandinavian airlines customer service, customers can use any of the following alternatives. If they don’t like one approach, they can proceed to use another available medium.

Refer to the details described one by one below:

Contact Scandinavian Airlines Via phone number:

The best available option to contact Scandinavian Airlines is via phone call at +1-802-308-3254 or 1 800-221-2350. Customers can use this medium of communication to talk to their live representatives and gather the required information. To begin the process, they are required to dial the official Scandinavian airlines phone number. The call will be shortly reverted by an automated voice that will provide an IVR menu as below:

  • First, dial the official Scandinavian airlines phone number 1-802-308-3254 or +1 800-221-2350
  • Select option from the automated voice that will provide an IVR menu
    • Press 1: To select your language
    • Press 2: To book flight tickets
    • Press 3: For flight cancellations or refund
    • Press 4: To know COVID-related guidelines
    • Press 5: To request special assistance
    • Press # To request a callback

From the generated menu, customers are supposed to press one number. As they press the desired option, their call will be connected to the corresponding SAS representative, who will generate the finest possible solution within the shortest time. 

Via live chat:

Another popular medium to reach the customer care services of the Scandinavian Airlines is via live chat medium. Sometimes even after dialing the SAS airlines phone number, customers can’t get in contact with the live representative due to the long hold time. For such conditions, they can use this approach. To utilize it following straightforward steps must be obeyed by the customers:

  1. Visit the official Scandinavian airlines website.
  2. Now you must select your region from the drop-down menu.
  3. Now navigate to the “contact us” section.
  4. Now you must enter your login credentials to sign into your SAS account. 
  5. You can select any of the reasons from the list available and write your own issue in the message box.
  6. Finally, hit the send button to end the chat process.
  7. Soon you will be assisted by a SAS virtual assistant. If you wish further assistance, then you can request a callback according to your time preference. 

Via social media:

This communication approach can also be utilized by the customers to reach Scandinavian airlines customer services. If you have come across any flight issues during your journey, then you can mention your issue and post it on your social media account, tagging the official SAS handlers. You must also share it on other social media platforms. Also, you can send your messages sharing feedback or concerns on the following available platforms:

  • Facebook: facebook.com/SAS
  • Instagram: instagram.com/SAS
  • Twitter: Twitter.com/SAS

You can also follow the above-mentioned platforms to receive important updates from the airlines and grab amazing deals and discounts on your flights. 

How do I contact SAS by email?

Generally, people prefer to contact SAS Airlines by phone to resolve their flight-related issues. But sometimes, they are required to get in touch with their customer care services to register their traveling feedback or to complain against the airlines. In that case, they must use email services to contact Scandinavian Airlines. Scandinavian airlines allow customers to send an email by filing a contact form. To use this following instruction must be carefully obeyed by the customers:

  • Visit the official SAS airlines website.
  • Now login into your account using your registered credentials.
  • Navigate to the customer services page.
  • Click on the contact form link, and as the form generates, you are required to fill in all the mandatory information.
  • In the message box provided, you must give a brief description of your issue and attach the supporting documents.
  • Review the form carefully and press the confirmation button.
  • Finally, press the submit button to end the process. 

Conclusion: The above-mentioned alternatives can be used by the customers to reach the airline's customer care services and resolve their flight-related issues. Though virtual assistance is available 24/7 to help them, they can also use the callback facility to come in contact with a live person if the representative is busy at the time they dial their calling number. They must provide their contact details to receive a call. 

Book Now