How Do I Make a Complaint to American Airlines?

Suppose you are flying via American Airlines and you have some issues with your flight ticket booking, luggage policy or boarding the plan, or just a query or complaint. If you want to register your complaint, whether it is about your refund status or flight cancellation, you can contact American Airlines customer service at 802-308-3254 or 800-433-7300 and make a complaint and get your query resolved by raising your complaint.

Different Ways To Raise A Complaint With American Airlines - 

There are many ways to raise a complaint with American Airlines. Some of them are mentioned below - 

Calling Customer Care Executive Of American Airlines - 

You can call the American Airline on their contact number and quickly raise a complaint.

American airlines complaint phone number is: 802-308-3254 and 800-433-7300.

This number is available 24*7, and you can call them anytime average response time is 5-7 minutes. After calling on the customer care number of American Airlines, you will be sent directly to IVR.

American Airlines IVR Options are mentioned below

Press 1 - Booking related information.
Press 2 -  Manage your Bookings.
Press 3 -  Information about the Luggage Policy of American Airlines
Press 4-  To register a complaint with Airlines.
Press 9 -  Talk to a live customer support executive.

Raise Complaint Via Email - 

You can email the Airlines about your query. To do that, you will have to visit the official website

And go to the email us option, and you can write a complaint to the airline along with your contact details so Airlines can get in touch with you. You can raise American airlines' complaints.

Contact American Airlines Via Live Chat Option - 

You can contact American airlines via live chat options available on their website. You can chat with a live customer care executive of American Airlines and raise a complaint. Following are the steps to connect with the live chat option - 

  • Go to the official website of American Airlines.
  • Navigate to the contact us button at the end of the page and click on that
  • You will see the option of Live Chat With Customer Support. 
  • Type your complaint, and the Bot will connect you to customer support.
  • The average response time is 3-5 minutes.

After registering your complaint, you will get a Ticket Id referring to your complaint request. You will get email updates also about your complaint. This method is fast and convenient for consumers to register their American airline complaints.

Complaint on Social Media -

You can contact and register your complaint with your ticket number and last name and tweet or send a DM to the airlines on social media. You can have their social media handles from the official website of American Airlines, and it is available 24*7. They reply to you within twenty-four hours. It is very youth-centric as millennials spend most of their time on social media, and it is very trending. Tweeting your issue gets attention, and your issue is addressed by the Airlines as soon as possible.

Filling Complaint Form Of American Airlines - 

You can fill out a complaint form of American Airlines on their official website to get your complaint registered. Below are the steps to continue - 

  • Go to the official website of American Airlines.
  • Go to the Feedback/complaint Forms option and open the page.
  • Enter your ticket number and last name to refer to your complaint with a booking you had or have with American Airlines.
  • Enter relevant details and write about your issue briefly.
  • Make sure you enter your contact details so Airlines can revert to you with a solution.

These methods should help you file a complaint with American Airlines. The most effective methods are calling customer care and chatting with airline customer care.

Does American Airlines respond to complaints?

Once you place a complaint to the American airlines, they will respond to you within 24 hours of the request. Therefore, you can file a complaint with American airlines using the below steps:

  • Firstly, you need to open the American airline's official website at any search browser.
  • Then, you need to move to the contact section available on the website to see the different means of communication.
  • From that, you need to select the file a complaint option and get the complaint form on the new screen.
  • You need to fill in the relevant details on the form and add the description of your query.
  • Once you select the submit button, you will receive the confirmation message regarding the complaint form at your registered email id.

When you follow the above steps, a representative at American customer service will reach you accordingly. You can discuss the complaints to American airlines with the representative and get the details as they are accessible 24 hours. Moreover, you can also choose other modes for the complaint.

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