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Frequently Asked Questions

Frequently Asked Questions

There are many travelers who are owners of pets, and this raises this issue they wonder if there are any airlines that permit in-cabin pets, although there are many that permit pets in the cabin still if we consider that the airline has some pet-friendly rules as well as is economical if you are traveling with the pet then Alaska airlines is the answer for this.

If you are someone who were wondering of the services of airlines then now you know that there services are 24/7 also if you are an owner of pet and want to know some rules then there are many rules also Alaska airlines is the airlines that not only accepts the pets in cabin also it is inexpensive for someone with pet with them

If you are someone who is wondering of taking a pet with you prior to going to the airport and you are wondering of the size of the dog that you can take along with you in a carrier, then there is a rule that states that the weight of your dog with a carrier is 20 lb or 9 kg and if your pet dog exceeds this weight limit then that pet is not allowed in the cabin and you have to purchase climate-controlled section for that you have to pay around $100 after that your dog is kept in that section

YES, you can purchase a seat for your dog, and you have to place a carrier of a dog on that additional seat after paying for the seat carrier can be placed on that seat, and if you have not purchased any seat or you forgot to purchase a seat for pet dog then in such cases you have no other choice but to keep your dog carrier stowed under the seat that is in front of you.

Some rules are to be ensured if you are someone who is traveling with the pets and want to ensure that your journey remains enjoyable as well as comfortable and for that, you have to know some of the rules if you are taking your pets along with you and some of the rules are as follows. 

  • If your age is 18 years or more than that, then you are allowed to take pet(s) with you 
  • If you are with a pet, then you can't occupy the emergency exit row or bulkhead row
  • Your pet counted as a carry-on allotment, and you can carry a pet carrier and a personal item or a pet carrier and a standard size carry on bag along with you
  • The pets you can take with you are dogs, cats, rabbits, and household birds
  • Up to two pets of the same species and of the same size can travel in the same carrier
  • Dogs and cats must be at least eight weeks old and must have been fully weened and accustomed to taking solid food without nursing for five days at least
  • The pet must stay in its carrier, including its tail, and head doors and flaps must remain closed at all times in the boarding area as well as during the trip
  • Pet must be stowed under the seat in the taxi, takeoff, and landing 

Animals with offensive odor must travel in the separate climate-controlled baggage section

If you are a pet lover and you have a pet animal, then you must know which airline is the most pet friendly as you can make a reservation for that airline, although many airlines are still pet friendly, if you want to know an answer for that then the answer for that is Alaska airlines as it is cheaper and has the most flexible policy if you are traveling with a pet as the policy clearly states what type of pets you can take with you, it has one of the lowest pet cost for main cabin the cost is $100 per kennel or carrier, and if you are someone who is carrying with you two pets and each of them is of same species as well as of same size, then you can take them in one carrier, and that cost lowered to $50 

Yes, if you are someone looking to go on a trip somewhere, then you can make a ticket purchase anytime, or if you want to use any other services, then you can use the communication ways that ensure that you get your response for your issues also you can use means to reach to the customer support that can ensure that you are provided with 24/7 Airlines support, and you can use multiple ways for that like you can call customer support, or you can use chat support of the airlines, or you can also complain or give a feedback 

Yes, a confirmed flight can be changed anytime until the respective airline’s prescribed time before the scheduled flight departure. To change already booked flight in, follow the ways:

  • Online change of flights through manage my booking.
  • Call airlines customer service at 1-802-308-3254 to change your flight
  • Change the flight at the Airport.

Suppose you have to change or reschedule the flight after the booking is confirmed. There are certain common conditions that most airlines follow as flight change policies and the flight change cost. The general terms and conditions of flight change are as follows:

  • If the flight is changed within 24 hours of booking, no change fee will be charged.
  • If the flight is changed after 24 hours of the risk-free period, a change fee would be charged with the difference in fare, if any.
  • Most airlines do not levy flight change fees on business/first-class passengers. The elite members of the airline are given the favor to reschedule the flight as per their convenience.
  • If the passenger holds a fully flex ticket, it can be rescheduled anytime without extra charges.
  • Usually, airlines from America do not charge a flight change fee for flights operating to and from the USA and Canada.
  • The flight change fee is primarily waived off to make it convenient for passengers during covid19.

Given below are a few airlines with the change fees:

American Airlines: 

  • $0 for domestic and international flights
  • $75-!50 for same-day change

Alaska Airlines: $0 for both domestic and International flights.

JetBlue: $0- $75  

Singapore airlines:$0 for first change

Spirit Airlines: $99 on all fares.

Qatar Airways: $0 for all tickets

When it comes to flying multi-city, the answer is yes. Flight prices are cheaper when you fly multiple cities in a single trip than flying one city at a time. However, this does not always hold; sometimes, the opposite may be true. So, before making your travel decisions, it is essential to do your research and compare costs across different airlines and destinations.

When traveling with children or pets, additional fees may also apply that could result in higher overall expenses. And lastly, remember that airfare can occasionally increase dramatically just before significant holiday seasons like Christmas or Easter Weekend.

Suppose your flight is delayed due to bad weather or a traffic issue at the airline. You will get compensation for the flight as soon as possible. To get compensation from the airline, you must fill out the compensation form and call the airline at +1-802-308-3254 to get compensation from the airline. After that, you will get compensation from the airline representative. When you fill out the compensation form, you will get it within 7-10 days. When you apply for compensation, please visit the airline's official website, and you will get all the information about the issue as soon as possible. 

Yes, you will get a refund for your flight if you cancel the flight, but there are some terms and conditions to get a refund from the flight. Here are: 

  • Passengers can cancel their flight within 24 hours and get a full refund from the airline. 
  • If the airline cancels the flight due to bad weather or a technical issue, they will provide a full refund to their passengers. 
  • If you have a refundable flight ticket, you can apply for a refund, and you will get it. 
  • Travelers can apply for a refund of a non-refundable flight ticket if there is a medical emergency or a death. The airline will provide them with a refund. 
  • If you made the booking from another website, you must talk with them for a refund or refer to their policies. 
  • If you made the payment online, you would get a refund within 7-10 days. 
  • When you make the payment offline, you will get a refund within 10-15 days. 
  • You will get a refund within a month if there is a complication at your case.

If you are looking the cancellation of your flight and apply for a refund, you can opt for the online or offline method or visit the airport. When you cancel the flight, you should read the terms and conditions of the airline. 

Cancellation Process of the Flight 

  • Cancel the flight through the offline method. 

To cancel the flight offline, you must speak with the representative on the phone. Dial the flight assistant number +1-802-308-3254 and follow the IVR steps carefully. When you speak with the representative, you can ask them to cancel the flight. The representative will cancel your flight as quickly as possible, and they will provide you confirmation on your registered email id and text on the phone number. 

  • Cancel the flight through the online method. 

You can opt for the manage booking or my trip option to cancel the flight online. To cancel the flight, you must follow the steps: 

  1. Go to the official website of the airline. 
  2. Please tap on the manage booking or my trip option. 
  3. Enter your confirmation number, last name, and password. 
  4. Sign in to the account and go to your booking. 
  5. Tap on the cancel option. 
  6. Please cancel the flight according to the policy; if you did not refer to the policy, you must pay the charges. 
  7. The airline will provide you the confirmation on your registered email id and text on the phone number. 

Refund Process to the Flight

  • Apply Refund for a Flight via Offline Method.

Passengers can apply refund for a flight via the offline method. To apply for the refund through the offline method, they have to dial the helpline number +1-802-308-3254. Listen to the IVR steps, speak with the representative about the refund, and place their request. , and apply for a refund. They will provide the tracking link to their passengers on the registered email id and text on the phone number. 

  • Apply Refund for a Flight via Online Method. 

Travelers can apply for a refund for a flight via the online method, and they will get it according to the terms and conditions. To apply for a refund for a flight via online method, they have to follow the instructions: 

  1. Go to the official website of the airline. 
  2. Please tap on the manage booking or my trip option. 
  3. Enter the required details and click on the log-in option. 
  4. Go to the refund option. 
  5. Enter the required details and apply for a refund. 
  6. You will get the tracking link of the refund on your registered email id and text on the phone number.
  • Apply Refund for a Flight by sending an email to the airline. 

You can apply for a refund for the flight by sending an email to the airline representative. You can send the email on the airline's official id and attach your flight ticket, and you can send it. You will get a refund according to the airline's policy when applying for a refund. 


It is always better to check in online; if you are running late, you don’t have to wait in a long queue at the airport. When you board the flight, you should have the boarding pass on your mobile or the printout because you have to show it to the security at the airport gate to board the flight. 


You can check in for the flight within 3 to 2 hours before the flight departure. It depends on your check-in method. If you do the online check-in for the flight, you can do the check-in within 24 hours before the flight departure. Two hours for the domestic flight and three hours for the international flight. You can do the check-in via various methods like online, web, kiosk, airport check-in, check-in over the phone call, and mobile app check-in.


For domestic flight, you can take 15 kg of luggage. If you are traveling internationally, you are allowed to take 20kg of baggage. To get more information about the weight, you must visit the airline’s official website or speak with the representative about the baggage weight; they will provide you with all the information as soon as possible. 


On a flight, passengers are allowed to take the bags with them with 2 pieces of luggage. If they take extra baggage with them, they must pay the charges. If the passenger wants to know more about the baggage, they can visit the airline's official website and get all the information about the baggage.

If you have questions like, is it cheaper to book online or call airline, then booking a flight through a call is the most affordable way as you can get additional help through the customer service representative. To explain it in an easy way, here are some points which you can read to understand the difference between booking a flight online or through a phone call:

Additional information - If you book a ticket through a phone call, you can get complete details about the flight timing, prices, offers, services you get with the flight, and many other options. However, if you book a flight ticket online, you can only get the information provided on the screen, and if you need further information, you have to contact customer service. 

Price negotiation -  You can negotiate the ticket price if you make a reservation through a phone call. You can also ask the representative about the current offers and get a discount. While if you make the reservation through the website, you have to pay the amount shown on the screen and can not negotiate. 

Time-saving - Booking a flight ticket through phone calls saves a lot of time as you can provide information about your destination. The representative will help you book your ticket and provide a link to your mobile number through which you can pay the amount. But if you book a ticket through the website, you have to fill in several details, search for different flights, and the process takes more time if you have a terrible internet connection.  

Easy Process - If you make a reservation on a flight through a phone call, then you have to provide the information regarding your destination, and in the rest of the process, the representative will help you. If you have any issues, then he will guide you. However, if you book a flight online, you have to book the flight yourself by reading the instructions on the screen, and if you face any problem, you have to contact customer service.

Yes, you can book a flight through a phone call, dial the contact number, and an agent will assist you. Provide the information, and the agent will help you book your flight ticket. If you want to know how can I book flight by phone call or the process to book a flight ticket through call, then follow the given steps:

  1. Dial the contact number +1-802-308-3254 from your mobile
  2. Select the language of your choice.
  3. Listen carefully and press the button to book a flight.
  4. Then, you will get a representative on your call.
  5. You can discuss the flight timing and prices, and the representative will help you book your flight to the desired destination.
  6. After that, you will get a link on your mobile phone through which you can securely pay the amount.
  7. Then you will receive a message regarding the ticket confirmation.

If you want to book a flight to any location then it is better to call to book flights directly with airline, as it saves your money and time. If you book a ticket through any other method, like contacting the travel agency, you have to pay a booking fee, which is not applied to the ticket if you book it directly. You can also get different offers by booking a flight through the airline.

Customer service helps you with your problems and provides the answers. If you want information on what airline is best for customer service, many airlines offer that. The best customer service of an airline includes many qualities like easily getting connected with the representative, quickly resolving your problem, the representative being with the customer, and many others. Many Airlines have these qualities, but the topmost of them are:

  1. Qatar Airways 
  2. Southwest Airlines
  3. American Airlines 
  4. JetBlue Airlines
  5. Emirates Airline

If any airline has fewer customer complaints, it means that customers have no problem with the airline and are happy with its service. More customer complaints mean more people are facing issues while using their service. If you want to know which airline has the most customer complaints, then here are the few airlines worldwide that have received the most complaints from their customers:

  1. United Airlines : 2200+ Complaints
  2. American Airlines : 2100+ Complaints
  3. Frontier Airlines : 1400+ Complaints
  4. Delta Airlines : 980+ Complaints
  5. Spirit Airlines : 930+ Complaints